Testometric AI Interview Coach — Refund & Cancellation Policy

Effective date: 24 October 2026

Service: Testometric AI Interview Coach — https://testometric.live
Enterprise registered under Udyam: KVEESYS (Testometric is a registered unit/brand)
Registered business address (Udyam): Door No. 230, Kveesys Home Office, North West Street, Edamelaiyur, Block 1, Thiruvarur District, Tamil Nadu 614013, India
Customer support and grievance email: support@testometric.live

Testometric is operated by KVEESYS, with testometric listed as a unit on its Udyam registration. Payment and refund complaints may be sent to support@testometric.live; privacy requests may be sent to privacy@testometric.live.

1. Scope

This Policy applies to purchases and chargeable activities in Testometric AI Interview Coach: AI voice interviews, guided coaching, targeted answer retries/drills, There are no subscriptions or automatic renewals, so no recurring subscription cancellation is needed. This Policy is part of the Terms of Use.

2. Prepaid wallet basics

A user buys a pack of credits and uses credits for individual activities. Before an activity is confirmed, the service displays the tariff. The Coach tariffs for available activities are:

The available prepaid packs, when displayed at checkout, are ₹149 / 15 credits, ₹299 / 35 credits, and ₹599 / 80 credits. A pack is available for purchase only when displayed in the active checkout. GST registration itself is not a launch prerequisite if registration is not legally required. Promotional credits have no cash redemption value, cannot be sold or transferred, and are not refundable as money.

Purchased-credit validity: 12 months from purchase, disclosed at checkout. Expiration does not remove remedies required by law for non-delivery or deficient service.

3. When credits are charged or restored

We maintain records of credit holds, deductions and reversals. We do not intentionally charge twice for the same activity; please contact support if you notice an incorrect deduction.

Device/network issues are reviewed case by case; they are not automatic grounds to deny rights for Testometric service faults or remedies mandated by law.

4. Refunds of unused purchased credits

For new purchases, we allow the refund of unused, unexpired purchased credits on request during their disclosed validity period, including where the user has used part of a pack. This policy applies to purchases made under these published terms.

For a single-pack wallet with no promotional mixing, calculate:

Refund for unused purchased credits = Amount actually paid for the pack × (eligible unused credits from that pack ÷ purchased credits in that pack)

Example only: A ₹299 pack contains 35 paid credits. If 15 paid credits from that pack remain eligible, the gross refundable amount is ₹299 × 15 / 35 = ₹128.14 (rounded to two decimals), subject to any legally required adjustments.

For wallets with several purchases, refunds must be tied to the originating purchase lot and its effective per-credit price—not to the newest or cheapest pack. Promotional credits must never be included in a paid-credit cash refund. Refunded credits must be removed exactly once. Previously refunded, spent, expired or disputed amounts cannot be refunded twice. Any adjustments for discounts, taxes or partial payment settlements must be documented and displayed consistently; do not silently deduct gateway fees or invent a processing fee.

Refund computation: Use the amount actually received for each paid purchase lot divided by paid credits originally issued in that lot, multiplied by eligible unused, unexpired paid credits in that lot. Round each refund amount to two decimal places once per lot; reconcile partial cancellations and past refunds. Do not charge undisclosed processing fees. Expired promotional credits have no monetary refund value. Consumer rights required by law prevail.

GST and payment receipts: According to the operator, KVEESYS is currently not GST-registered (this is not evidenced by the Udyam certificate) and does not add or collect GST on purchases. Pack prices shown at checkout are total payable amounts, and customers receive payment receipts rather than GST tax invoices. Refunds are calculated from the actual pack amount paid; no GST component is withheld or separately refunded because none was charged. GST registration and invoicing practices will be reviewed if legally required, taking into account PAN-wide aggregate turnover and applicable compulsory-registration rules. Udyam registration is separate from GST registration.

5. Other circumstances eligible for refunds or credits

A monetary refund or restoration may be appropriate when:

• Payment was successful but the credits were not delivered after a reasonable correction period.
• A duplicate transaction or unauthorized billing error is verified.
• The purchased service was not supplied or was materially deficient due to a Testometric fault.
• A Testometric technical issue prevented the candidate from accessing a purchased activity and we cannot reasonably restore or supply the promised service.
• A refund is required by applicable consumer protection law.

If you are unhappy with an AI-generated score or feedback, contact support with the relevant session details. We will review identified errors, but a disappointing result alone is not a guaranteed cash-refund reason.

6. Cancellation of an interview, coaching block or retry

• Before successful delivery/activation: An applicable reservation is released where the activity has not started under Section 3.
• After an interview begins: The session clock and standard credit charge generally continue unless the interface expressly offers pausing or a technical-failure remedy applies.
• After coaching activates: Its seven-day usage window and ten-message allowance run as displayed; unused messages do not automatically convert back into credits after expiration.
• After a retry activates: The disclosed 2-credit cost applies; platform failure restoration remains available.

There is no recurring plan to cancel.

7. Requesting help or a refund

Write to support@testometric.live from the email registered to your account. Include your payment reference, transaction date, activity/session ID if relevant, and a short description of the issue. Do not send passwords, full payment-card details or one-time passwords.

We will acknowledge and investigate the request. We aim to acknowledge grievances within 48 hours, communicate a decision on straightforward refund requests within 3 working days where possible, and resolve consumer complaints within one month or as required by law. Once a refund is approved, we initiate it promptly; the original payment method typically receives it in 5–7 working days, subject to bank/payment-provider processing.

Approved payment refunds ordinarily return through the original payment method where supported. The amount, credit reversal and payment gateway reference should be visible in an accessible confirmation.

8. Account deletion and chargebacks

Before deleting your account, request refunds or resolution of any eligible unused paid-credit balance. Deletion must not extinguish consumer rights, and necessary billing records may be retained as required by law. During a chargeback or payment dispute, we may restrict access to the disputed paid balance while investigating, but we will not use that restriction to prevent lawful complaints or remedies.

9. Changes and consumer rights

Changes take effect only after publication and any required notice or acceptance; changes cannot override rights attached to a completed purchase or non-waivable statutory remedies. Nothing in this Policy excludes relief available under applicable Indian consumer-protection law.

Registered enterprise (Udyam): KVEESYS (Testometric unit)
Registered business address (Udyam): Door No. 230, Kveesys Home Office, North West Street, Edamelaiyur, Block 1, Thiruvarur District, Tamil Nadu 614013, India
Grievances and support: support@testometric.live