Testometric AI Interview Coach — Terms of Use
Effective date: 24 October 2026
Service: Testometric AI Interview Coach — https://testometric.live
Enterprise registered under Udyam: KVEESYS (Testometric is a registered unit/brand)
Registered business address (Udyam): Door No. 230, Kveesys Home Office, North West Street, Edamelaiyur, Block 1, Thiruvarur District, Tamil Nadu 614013, India
Customer support and grievance email: support@testometric.live
Testometric is operated by KVEESYS, an Udyam-registered micro enterprise. General inquiries and grievances may be sent to support@testometric.live; privacy requests may be sent to privacy@testometric.live.
1. About the service
Testometric AI Interview Coach (“Testometric,” “we,” “us”) is a digital interview-preparation service. It offers simulated AI voice interviews, including HR & Behavioral, Role-Specific and Combined practice; questions and adaptive follow-ups; transcript review; automated feedback; guided coaching; and targeted answer retries. Availability may vary during testing or as the service evolves.
Testometric is a practice and coaching tool, not a recruitment agency. We do not submit job applications, arrange interviews, guarantee employment, or certify that a user will be hired. We do not share a candidate's practice results with employers as part of this service unless the candidate separately authorizes a feature that explicitly does so.
2. Eligibility and accounts
Users must be at least 18 years old. You must provide accurate account information, keep credentials confidential, and notify support of suspected unauthorized access. One person must not share an account with others. We may use reasonable safeguards against misuse and duplicate promotional-trial claims.
3. Using AI-powered interviews
You can receive spoken questions and captions and respond by microphone, with a text option when available. Speech recognition and AI-generated content can be inaccurate. You are responsible for reviewing and correcting answers or transcripts using the correction options presented in the product before submission or evaluation.
Feedback, rubrics, delivery observations and suggested answers are educational guidance, not objective predictions of your employability. The coach may ask questions based on the CV, education, selected subject areas, target role and job description that you provide or confirm. It should not be relied on for professional, medical, legal or other regulated advice. Do not enter another person's confidential information or information you are not authorized to disclose.
4. Interview options and credits
Testometric uses prepaid credits. There are no subscriptions and no automatic renewals. Each activity's credit cost is displayed before confirmation. The usage schedule for the AI Interview Coach is:
| Activity | Credits | Included time or allowance |
|---|---|---|
| One-time promotional trial | 5 promotional credits | Up to 8 minutes |
| HR & Behavioral interview | 8 | Up to 15 minutes |
| Role-Specific interview | 10 | Up to 20 minutes |
| Combined interview | 16 | Up to 30 minutes |
| Extended interview | 24 | Up to 45 minutes |
| Long interview | 32 | Up to 60 minutes |
| Guided coaching block | 2 | Up to 10 messages within 7 days |
| Targeted answer retry / drill | 2 | One eligible retry or drill |
The promotional trial is a one-time introductory benefit, not a cash-equivalent balance. Eligibility and promotional-credit expiry are displayed when issued. A trial may be withdrawn for new users, but we will not retroactively alter benefits already granted without notice where prohibited by law.
Paid packs: ₹149 for 15 credits, ₹299 for 35 credits, and ₹599 for 80 credits, when offered at checkout. Pack availability, final price and 12-month validity are displayed before payment. No Coach pack includes an eBook. A credit balance is not a deposit, bank account or transferable currency and cannot be sold or transferred. Purchased-credit refund rights are described in the separate Refund & Cancellation Policy.
5. Reservations, deductions and interruptions
Before a chargeable activity starts, the system may temporarily reserve the displayed credits. The final debit occurs under the disclosed activity-start rules. If an interview fails before its first question is delivered, the reservation is released. If a verified Testometric service failure prevents completion, we provide a suitable resumption or credit restoration, and a monetary remedy when required by the Refund & Cancellation Policy or applicable law.
Interview durations are maximum session windows. Unless the interface expressly permits pausing, closing a tab, losing connectivity or exiting does not stop the session clock. Voluntary early exit after successful delivery of the first question normally consumes the interview tariff. No duplicate deductions should be made for retries of the same technical request or payment event. If a charge looks incorrect, contact support.
6. Feedback, coaching and retries
Feedback may include answer completeness, evidence-grounded observations, suggested ways to improve, and supported speech-delivery metrics. Speech characteristics such as accent, pitch or pauses are not promises or measures of personality, honesty or hiring potential. Metrics may be unavailable where audio quality or transcription reliability is insufficient.
A coaching block remains available for its stated message allowance and seven-day access window once activated. A separately purchased retry/drill uses its disclosed tariff. Coaching and retries do not guarantee improvements or job results. Where the platform fails to supply a paid coaching/retry service, the Refund & Cancellation Policy applies.
7. Pricing, payments and taxes
Payment methods and the final amount payable will be disclosed at checkout. While we are not GST-registered, the listed price is the full amount charged, with no GST added. Payments are handled by payment service providers. We do not intentionally store full card numbers or UPI credentials. Credit allocation is confirmed after successful payment verification. If payment succeeds but credits are not delivered, contact support for correction or refund.
Paid-credit validity: 12 months from purchase. Expiry is shown before checkout and does not remove non-waivable statutory remedies.
GST and receipts: KVEESYS is currently not registered for GST and does not charge GST on purchases. The displayed checkout amount is the total payable. We issue payment receipts rather than GST tax invoices. We monitor applicable registration requirements and will update tax treatment and disclosures if our legal obligations change.
8. Privacy and candidate content
Use of CVs, microphone recordings, transcripts, coaching messages and performance metrics is covered by the separate Privacy Policy displayed before relevant collection or processing. We use this information to provide and secure the requested service and for other purposes only as disclosed and permitted by law. For details of processing purposes, service providers, retention periods and your rights, see our Privacy Policy.
You retain your rights in the original CV and answers you submit. You grant Testometric the limited permission needed to process that material to provide and protect the service. Do not upload materials that violate confidentiality, privacy or intellectual-property rights.
9. Fair use and intellectual property
The Testometric software, interface, question bank, instructional material and branding belong to Testometric or its licensors. You may use the service for personal interview practice only. Do not sell access, scrape or bulk-extract questions, share paid materials, evade credit limits, interfere with the platform or attempt unauthorized access. We may investigate and reasonably restrict misuse, subject to applicable law and available customer remedies.
10. Availability and limitations
We aim to provide reliable service, but occasional interruptions and AI errors may occur. To the extent permitted by applicable law, we do not warrant uninterrupted or error-free operation. Nothing in these Terms excludes non-waivable consumer rights or remedies for a deficient service.
11. Cancellation, refunds and account closure
There is no subscription to cancel. You may stop using Testometric at any time. Credits are subject to the separate Refund & Cancellation Policy. Before requesting account deletion, you may request resolution or refund of eligible unused paid credits. Account closure will not extinguish statutory rights or an already-valid refund claim. Data deletion is managed according to the Privacy Policy and legal retention obligations.
12. Changes to these Terms
We may amend these Terms to reflect product, legal or operational changes. The effective date and revised text will be posted, and where required we will provide notice or seek acceptance. Changes will not retroactively cancel accrued statutory rights. The terms shown at the relevant purchase and the confirmed order details govern that transaction to the extent required by law.
13. Contact and grievances
General assistance, purchase questions and payment grievances: support@testometric.live. Privacy and personal-data complaints: privacy@testometric.live, monitored by the KVEESYS founder.
Operator (enterprise registered under Udyam): KVEESYS, offering Testometric as a unit. Udyam registration number: UDYAM-TN-25-0062545. Registered business address: Door No. 230, Kveesys Home Office, North West Street, Edamelaiyur, Block 1, Thiruvarur District, Tamil Nadu 614013, India. We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, or provide an update where resolution requires more time, subject to applicable law.
14. Governing law
These Terms are governed by applicable Indian law. Any dispute-resolution or jurisdiction provision must not restrict rights or forums available to consumers under applicable law.
Testometric AI Interview Coach — Refund & Cancellation Policy
Effective date: 24 October 2026
Service: Testometric AI Interview Coach — https://testometric.live
Enterprise registered under Udyam: KVEESYS (Testometric is a registered unit/brand)
Registered business address (Udyam): Door No. 230, Kveesys Home Office, North West Street, Edamelaiyur, Block 1, Thiruvarur District, Tamil Nadu 614013, India
Customer support and grievance email: support@testometric.live
Testometric is operated by KVEESYS, with testometric listed as a unit on its Udyam registration. Payment and refund complaints may be sent to support@testometric.live; privacy requests may be sent to privacy@testometric.live.
1. Scope
This Policy applies to purchases and chargeable activities in Testometric AI Interview Coach: AI voice interviews, guided coaching, targeted answer retries/drills, There are no subscriptions or automatic renewals, so no recurring subscription cancellation is needed. This Policy is part of the Terms of Use.
2. Prepaid wallet basics
A user buys a pack of credits and uses credits for individual activities. Before an activity is confirmed, the service displays the tariff. The Coach tariffs for available activities are:
| Activity | Credits |
|---|---|
| HR & Behavioral interview (up to 15 minutes) | 8 |
| Role-Specific interview (up to 20 minutes) | 10 |
| Combined interview (up to 30 minutes) | 16 |
| Extended interview (up to 45 minutes) | 24 |
| Long interview (up to 60 minutes) | 32 |
| Guided coaching block (up to 10 messages within 7 days) | 2 |
| Targeted answer retry/drill | 2 |
| One-time short promotional interview (up to 8 minutes) | 5 promotional credits |
The available prepaid packs, when displayed at checkout, are ₹149 / 15 credits, ₹299 / 35 credits, and ₹599 / 80 credits. A pack is available for purchase only when displayed in the active checkout. GST registration itself is not a launch prerequisite if registration is not legally required. Promotional credits have no cash redemption value, cannot be sold or transferred, and are not refundable as money.
Purchased-credit validity: 12 months from purchase, disclosed at checkout. Expiration does not remove remedies required by law for non-delivery or deficient service.
3. When credits are charged or restored
| Event | Handling |
|---|---|
| Activity confirmation | A temporary reservation/hold may be created; no duplicate reservation for the same action |
| Interview fails before first question delivery | Release full reserved amount |
| First question delivered and interview proceeds | Charge the disclosed interview tariff, subject to service-failure rights below |
| User voluntarily exits after first question delivery | Normally no unused-time credit refund; see exceptions and mandatory consumer rights |
| Testometric outage prevents start | Release hold or restore full charged credits |
| Verified Testometric failure during an active session | Provide no-cost resumption where feasible or full credit restoration; monetary remedy where legally required or as offered below |
| Guided coaching cannot be started due to platform failure | Release hold / restore 2 credits |
| Targeted retry/drill fails due to platform failure | Restore 2 credits |
| Successful completed interview / coaching / retry | No automatic monetary refund based solely on score, dissatisfaction with AI wording, or hiring result |
| Duplicate charge or billing error | Correct ledger and reverse/refund improper amount |
We maintain records of credit holds, deductions and reversals. We do not intentionally charge twice for the same activity; please contact support if you notice an incorrect deduction.
Device/network issues are reviewed case by case; they are not automatic grounds to deny rights for Testometric service faults or remedies mandated by law.
4. Refunds of unused purchased credits
For new purchases, we allow the refund of unused, unexpired purchased credits on request during their disclosed validity period, including where the user has used part of a pack. This policy applies to purchases made under these published terms.
For a single-pack wallet with no promotional mixing, calculate:
Refund for unused purchased credits = Amount actually paid for the pack × (eligible unused credits from that pack ÷ purchased credits in that pack)
Example only: A ₹299 pack contains 35 paid credits. If 15 paid credits from that pack remain eligible, the gross refundable amount is ₹299 × 15 / 35 = ₹128.14 (rounded to two decimals), subject to any legally required adjustments.
For wallets with several purchases, refunds must be tied to the originating purchase lot and its effective per-credit price—not to the newest or cheapest pack. Promotional credits must never be included in a paid-credit cash refund. Refunded credits must be removed exactly once. Previously refunded, spent, expired or disputed amounts cannot be refunded twice. Any adjustments for discounts, taxes or partial payment settlements must be documented and displayed consistently; do not silently deduct gateway fees or invent a processing fee.
Refund computation: Use the amount actually received for each paid purchase lot divided by paid credits originally issued in that lot, multiplied by eligible unused, unexpired paid credits in that lot. Round each refund amount to two decimal places once per lot; reconcile partial cancellations and past refunds. Do not charge undisclosed processing fees. Expired promotional credits have no monetary refund value. Consumer rights required by law prevail.
GST and payment receipts: According to the operator, KVEESYS is currently not GST-registered (this is not evidenced by the Udyam certificate) and does not add or collect GST on purchases. Pack prices shown at checkout are total payable amounts, and customers receive payment receipts rather than GST tax invoices. Refunds are calculated from the actual pack amount paid; no GST component is withheld or separately refunded because none was charged. GST registration and invoicing practices will be reviewed if legally required, taking into account PAN-wide aggregate turnover and applicable compulsory-registration rules. Udyam registration is separate from GST registration.
5. Other circumstances eligible for refunds or credits
A monetary refund or restoration may be appropriate when:
- Payment was successful but the credits were not delivered after a reasonable correction period.
- A duplicate transaction or unauthorized billing error is verified.
- The purchased service was not supplied or was materially deficient due to a Testometric fault.
- A Testometric technical issue prevented the candidate from accessing a purchased activity and we cannot reasonably restore or supply the promised service.
- A refund is required by applicable consumer protection law.
If you are unhappy with an AI-generated score or feedback, contact support with the relevant session details. We will review identified errors, but a disappointing result alone is not a guaranteed cash-refund reason.
6. Cancellation of an interview, coaching block or retry
- Before successful delivery/activation: An applicable reservation is released where the activity has not started under Section 3.
- After an interview begins: The session clock and standard credit charge generally continue unless the interface expressly offers pausing or a technical-failure remedy applies.
- After coaching activates: Its seven-day usage window and ten-message allowance run as displayed; unused messages do not automatically convert back into credits after expiration.
- After a retry activates: The disclosed 2-credit cost applies; platform failure restoration remains available.
There is no recurring plan to cancel.
7. Requesting help or a refund
Write to support@testometric.live from the email registered to your account. Include your payment reference, transaction date, activity/session ID if relevant, and a short description of the issue. Do not send passwords, full payment-card details or one-time passwords.
We will acknowledge and investigate the request. We aim to acknowledge grievances within 48 hours, communicate a decision on straightforward refund requests within 3 working days where possible, and resolve consumer complaints within one month or as required by law. Once a refund is approved, we initiate it promptly; the original payment method typically receives it in 5–7 working days, subject to bank/payment-provider processing.
Approved payment refunds ordinarily return through the original payment method where supported. The amount, credit reversal and payment gateway reference should be visible in an accessible confirmation.
8. Account deletion and chargebacks
Before deleting your account, request refunds or resolution of any eligible unused paid-credit balance. Deletion must not extinguish consumer rights, and necessary billing records may be retained as required by law. During a chargeback or payment dispute, we may restrict access to the disputed paid balance while investigating, but we will not use that restriction to prevent lawful complaints or remedies.
9. Changes and consumer rights
Changes take effect only after publication and any required notice or acceptance; changes cannot override rights attached to a completed purchase or non-waivable statutory remedies. Nothing in this Policy excludes relief available under applicable Indian consumer-protection law.
Registered enterprise (Udyam): KVEESYS (Testometric unit)
Registered business address (Udyam): Door No. 230, Kveesys Home Office, North West Street, Edamelaiyur, Block 1, Thiruvarur District, Tamil Nadu 614013, India
Grievances and support: support@testometric.live